Store Policy

Mar 4, 2022

Returns and Exchanges

If you're not completely satisfied with your purchase from Gray Arrow Boutique, we offer hassle-free returns and exchanges within 30 days of delivery. We want you to love every item you receive from us, and if for any reason you wish to return or exchange an item, we make it simple and convenient.

All returned items must be unworn, unwashed, and in their original condition with tags attached. We kindly request that you include the original packaging along with any accessories or promotional items that were included.

To initiate a return or exchange, please contact our customer support team with your order information. They will guide you through the process and provide you with a return label. Once we receive your return, we will process it promptly and issue a refund or exchange according to your preference.

Shipping and Delivery

At Gray Arrow Boutique, we understand the excitement of receiving your new apparel and shoes quickly. That's why we strive to process and ship all orders as soon as possible.

Orders are typically processed within 1-2 business days. We offer various shipping options to meet your needs, including standard and expedited shipping. The estimated delivery time will depend on the shipping method you choose and your location.

Please note that shipping times may vary during peak seasons or promotions. We do our best to keep you updated with any delays or disruptions in delivery.

For international orders, additional customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend contacting your local customs office for more information on potential charges.

Product Availability

Gray Arrow Boutique offers a wide selection of high-quality apparel and shoes from various brands and designers. While we strive to maintain accurate inventory levels, occasionally, items may become unavailable due to high demand or supplier constraints.

In the event that an item you've ordered is out of stock, we will notify you promptly and provide you with alternatives, including a refund or the option to wait for the item to become available again.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to fulfill your order to your satisfaction.

Privacy and Security

At Gray Arrow Boutique, we value your privacy and take your security seriously. We have implemented various measures to ensure the protection of your personal information when browsing and shopping on our website.

When you make a purchase or create an account with us, we collect necessary information such as your name, shipping address, and payment details. Rest assured that we adhere to strict privacy policies and will never share or sell your information to third parties.

We use industry-standard encryption technology to secure your data and provide a safe shopping experience. Our website is regularly monitored and audited to maintain the highest level of security.

Contact Us

If you have any questions, concerns, or need further assistance, our dedicated customer support team is readily available to help. You can reach us via email, phone, or through our online contact form. We aim to respond to all inquiries within 24 hours and are committed to providing exceptional customer service.


Gray Arrow Boutique is your ultimate destination for top-quality apparel and shoes. Our store policies are designed to provide a seamless shopping experience, ensuring your satisfaction every step of the way.

From easy returns and exchanges to efficient shipping and secure browsing, we prioritize your needs and strive to exceed your expectations. Shop with confidence at Gray Arrow Boutique, where style meets exceptional service.

Michele Steckelberg
Great policy!
Oct 10, 2023