Shipping & Returns
Shipping Policy
At Gray Arrow Boutique, we strive to provide a seamless shopping experience for our customers. We offer fast and reliable shipping options to ensure your purchases reach you in a timely manner.
Here are some important details regarding our shipping policy:
Processing Time
We understand the excitement of receiving your order, which is why we make every effort to process and dispatch your items as soon as possible. Our dedicated team strives to have your order ready for shipment within 1-2 business days.
Delivery Time
The delivery time will vary based on your location and the shipping method you choose during checkout. We offer a range of shipping options, so you can select the one that suits your needs best.
Generally, domestic orders within the United States can expect delivery within 3-7 business days, while international orders may take longer depending on customs clearance procedures.
Shipping Costs
We offer competitive shipping rates and strive to keep them as affordable as possible. The shipping charges will be calculated based on your order's weight, destination, and the selected shipping method.
You can view the exact shipping costs during the checkout process, so you have full transparency regarding the charges.
Returns and Exchanges
We understand that sometimes, a product may not meet your expectations or fit just right. That's why we have a hassle-free return and exchange policy to ensure your satisfaction.
Eligibility for Returns
Gray Arrow Boutique accepts returns on most items within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging intact.
Please note that due to hygiene reasons, certain items such as intimate apparel and swimwear are not eligible for return or exchange, unless deemed defective.
Return Process
If you need to return an item, simply follow these steps:
- Contact our customer service team within 30 days of receiving your order to initiate the return process.
- Provide your order details and reason for the return.
- Our customer service team will provide you with a return authorization number and instructions on how to ship the item back to us.
- Once we receive the returned item and confirm its eligibility, we will process your refund or exchange promptly.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return process mentioned above. Once we receive the item you wish to exchange, we will process the exchange and ship the new item to you.
Refunds
Refunds will be issued in the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider's processing time.
If you received a defective or incorrect item, we will cover the return shipping costs. However, if you wish to return an item for personal reasons, the return shipping costs will be your responsibility.
Customer Satisfaction
At Gray Arrow Boutique, your satisfaction is our top priority. If you have any concerns, questions, or need assistance with your order, our customer service team is here to help. We pride ourselves on providing exceptional support, ensuring a seamless shopping experience from start to finish.
Contact us via phone, email, or through our website, and our dedicated team will assist you promptly.
Shop with Confidence
When you shop at Gray Arrow Boutique, you can be confident in the quality of our products, our commitment to customer satisfaction, and our reliable shipping and returns processes. We strive to exceed your expectations every step of the way.
Explore our vast collection of apparel and shoes today, and experience the joy of shopping with Gray Arrow Boutique.
