CANCELLATIONS, RETURNS, REFUNDS AND EXCHANGE | Gray Arrow Boutique
Introduction
Welcome to Gray Arrow Boutique's Cancellations, Returns, Refunds, and Exchange policy page. We understand that shopping online can sometimes be challenging, which is why we have implemented a hassle-free process to ensure customer satisfaction when it comes to cancellations, returns, refunds, and exchanges.
Cancellations
At Gray Arrow Boutique, we aim to process and ship your order as quickly as possible. However, if you wish to cancel your order, please contact our customer support team within 24 hours of placing your order. Once your order has been shipped, cancellations are no longer possible.
Returns
We want you to love your purchase from Gray Arrow Boutique. If for any reason you are not completely satisfied with your order, we accept returns within 30 days of the delivery date. To initiate a return, please contact our customer support team, who will guide you through the process.
When returning an item, please ensure that it is unused, unworn, and in its original packaging with all tags attached. We reserve the right to refuse a return if the item does not meet these criteria.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, Gray Arrow Boutique will provide a prepaid shipping label for the return.
Refunds
Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original method of payment within 5-7 business days.
Please note that it may take additional time for your bank or credit card company to process the refund, resulting in a longer wait period before the funds are reflected in your account.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team. We will assist you in initiating the exchange process, subject to availability. Exchanges are only possible for items of equal or lesser value. If the desired item is of higher value, we will process the exchange as a return and issue a refund accordingly.
Conditions for Cancellations, Returns, Refunds, and Exchanges
It's important to note the following conditions for cancellations, returns, refunds, and exchanges:
- All items must be in their original condition with tags attached.
- Intimate apparel, earrings, and clearance items are not eligible for returns or exchanges for hygiene reasons.
- Returns without prior communication with our customer support team will not be accepted.
- Gray Arrow Boutique reserves the right to refuse returns if the item received is damaged, worn, or does not meet the agreed-upon conditions.
Contact Us
If you have any further questions or concerns about our cancellations, returns, refunds, and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best shopping experience possible.
Conclusion
Thank you for choosing Gray Arrow Boutique for all your apparel and shoe needs. Our hassle-free cancellations, returns, refunds, and exchange policy reflects our commitment to your satisfaction.
