Frequently Asked Questions - Customer Service
Shipping
At Gray Arrow Boutique, we strive to provide fast and reliable shipping for all our customers. We offer different shipping options to cater to your individual needs. Whether you are located within the United States or internationally, we have you covered.
How long does shipping take?
The shipping time can vary depending on your location and the shipping method selected. Typically, domestic orders within the United States arrive within 3-5 business days. International orders may take longer, usually between 7-14 business days. Please note that these are estimated shipping times and may vary due to unforeseen circumstances.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for customers who need their orders to be delivered faster. During the checkout process, you can select the expedited shipping option that best suits your needs. Please note that additional charges may apply for expedited shipping.
Returns and Exchanges
We want you to be completely satisfied with your purchase from Gray Arrow Boutique. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
What is your return policy?
You can return eligible items within 30 days of receiving your order. The items must be unused, in their original packaging, and in the same condition as when you received them. Please note that some items, such as intimate apparel, cannot be returned for hygienic reasons.
How do I initiate a return?
To initiate a return, please contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number. Once your return is approved, you can send the item(s) back to us using a suitable shipping method.
Can I exchange an item?
Yes, we offer exchanges for items of the same value or higher. If you wish to exchange an item, please follow the same return process mentioned above and specify that you would like to exchange your item for a different one. Our customer service team will assist you in selecting the right item and provide you with further instructions.
Sizing and Fit
We understand the importance of finding the right fit when shopping for apparel and shoes online. To help you make an informed decision, we provide detailed size charts, product descriptions, and fit recommendations for each item on our website.
How do I determine my size?
To determine your size, we recommend referring to our size charts. The size charts are available on each product page and provide measurements for various sizes. You can compare these measurements to your own measurements to find the best fit.
What if the item doesn't fit?
If the item you ordered doesn't fit, you may be eligible for a return or exchange. Please refer to our return and exchange policy for more information on how to proceed. Our customer service team is also available to assist you if you have any questions regarding sizing or fit.
Contact Us
If you have any other questions or need further assistance, our customer service team is here to help. You can contact us through our website by filling out the contact form or by reaching out to us directly via phone or email. We strive to provide prompt and friendly support to ensure a seamless shopping experience for our customers.
Phone: 123-456-7890
Email: [email protected]
Thank you for choosing Gray Arrow Boutique for all your apparel and shoe needs. We value your business and look forward to serving you in the best possible way. Happy shopping!
