Returns - Gray Arrow Boutique

Our Returns Policy

At Gray Arrow Boutique, we understand that sometimes a product may not meet your expectations or fit perfectly. That is why we have a hassle-free returns policy in place to ensure your satisfaction.

Hassle-Free Returns Process

Returning an item to Gray Arrow Boutique is quick and easy. Simply follow these steps:

1. Contact our customer support team within 14 days of receiving your purchase to initiate the return process.
2. Package the item securely in its original packaging, ensuring all tags and labels are intact.
3. Include the original invoice or receipt with the return shipment.
4. Ship the package back to our designated return address using a trusted shipping service.
5. Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
6. If the item is deemed eligible for a return, we will process your refund or provide store credit based on your preference.

Eligibility Criteria for Returns

We accept returns on most of our products, subject to certain eligibility criteria. Please refer to the product page or contact our customer support team to confirm if the item you wish to return is eligible.

Conditions for Return

In order for an item to be eligible for return, it must meet the following conditions:

• The item must be unused, unworn, and in the same condition as when you received it.
• All original tags, labels, and packaging must be intact and undamaged.
• The return request must be initiated within 14 days of receiving the product.

Items Not Eligible for Return

While we strive to offer a flexible returns policy, there are certain items that are not eligible for return:

• Custom-made or personalized items
• Intimate apparel, including lingerie and swimwear (for hygienic reasons)
• Gift cards or vouchers

Refund Options

At Gray Arrow Boutique, we offer two refund options based on your preference:

Refund to Original Payment Method

If you choose this option, we will process the refund directly to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card provider.

Store Credit

If you prefer store credit, we will issue you a unique coupon code that can be used towards future purchases on our website. The store credit does not expire and can be combined with other promotions and discounts.

Contact Us

If you have any further questions or need assistance regarding our returns policy, please do not hesitate to contact our friendly customer support team. We are here to help you!

Thank you for choosing Gray Arrow Boutique for all your apparel and shoe needs. We value your satisfaction and aim to provide you with the best shopping experience possible. Happy shopping!